How do I open a Taobao account?

Getting a Taobao account set up can be tricky, and some level of Chinese (even if it’s just the ability to recognize certain common terms on a form) will be a great help. You may also encounter one or two apparent barriers, but persevere and seek help if you can’t work it out yourself. Ultimately, there is no reason why you shouldn’t be able to get a Taobao account.


Step-by-step guide

1. Start the process by going to the Taobao home page ( It looks like this.



2. Click the link at the top-left of the image above (indicated by the red box) and open the registration page. 


3. Fill out your username/password/reconfirm password/Captcha code. Click the orange button.



4. Next, enter your Chinese mobile phone number. This is required in China as a means of verification, but your mobile number is also used as a way of ensuring secure purchasing. When you buy something, you can receive an SMS with a verification code which you’ll then enter to confirm that you did indeed want to purchase that item. 


5. Enter your number and click “submit.”



6. After a few seconds, a message will be sent to your phone containing a six-digit verification code. A box will pop up prompting you to enter the six-digit number sent as verification before you can proceed.



7. Type in the verification code and click “验证.” A new page will open (see below) declaring that you have successfully opened your Taobao account.



Useful Chinese words and phrases

淘宝 táo bǎo China’s leading e-Commerce website
注册 zhù cè register
手机 shǒu jī mobile phone
账户 zhàng hù account
验证 yàn zhèng verification






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11 Responses to How do I open a Taobao account?

  • hi guys
    i had registered my Taobao account and i am living in china i need to buy some clothing stuffs from Taobao
    so that i need to register my bank account in Taobao website
    i am not familiar with chinese language and i need to know the steps to be followed to add my bank account to Taobao account
    so that i can enjoy shopping
    please help me !!!!

    • Hi Sangeeth. We have an article on how to verify your Taobao account by adding your bank account and passport number – you can read it here. Enjoy your shopping!

  • Dear Sir,

    Since 3 days ago I am trying to sing in alipay to buy something from aliexpress.

    But I couldn’t sign .
    It is by chines language what it is so hard to understand it.
    What I need just to use alipay to buy something…… Could you please give me the English website to register in alipay.
    I am from Saudi Arabia.

  • I do not want to be hard!
    I just want to understand the like;
    I use google translator (chrome) I manage pretty well with the translation;)
    here is scren of the registration country, this shows that the
    allowed to register for Serbia, while Croatia does not !?
    no direct email address for the contact, if anyone has the email contact I would be very grateful. once released from the gnjvaži and thank you for your understanding.
    link on the scren;

  • Dear Sir/Madam,
    I tried the way as shown on this page but during registration they ask about this 身份证号码. In this box i wrote my pasport number and also tried ATM card number but it didnot work.
    Let me know how to proceed with the solution.

  • PS:I also own and PayPall // www /
    pay bill

  • it is not fair!
    Croatia is in the European Union
    I looked, and the neighboring country Serbia has been registered for Taobao !?
    Do you can set a direct request to allow registration for Croatia 00385
    do you have a contact email?
    Thank you for understanding

    • Hi Glogi. We checked with Alipay customer service one more time, and they give us a list of which countries can use Alipay services: Australia, Canada, France, Germany, Indonesia, Italy, Japan, Malaysia, the Netherlands, New Zealand, the Philippines, Russia, Singapore, South Korea, Sweden, Thailand, the UK, Ukraine, the US and Vietnam.

      Serbia as a country is not yet open to the service, however if its residents have a Chinese visa in their passport then they can register, even if it is a tourist visa. The same is true of people from Croatia, and anyone else in the world.

      However, as mentioned in our guide, only Chinese bank cards can be used on Alipay, from the following banks: Bank of China, China Citic Bank, China Guangfa Bank (CGB), China Merchants Bank, China Minsheng Bank, Everbright Bank, Hangzhou Bank, Industrial Bank, Industrial & Commercial Bank of China (ICBC), Pingan Bank, Postal Savings Bank of China (PSBC) and Shanghai Pudong Development Bank (SPD).

      If you have further questions and requests, you could contact the Alipay customer service center for more information. Scroll down to the bottom of the page, and you will see the online customer service and hotline. You could also advise on Alipay. It is better to find a friend who can read Chinese. 

      We also wish to see that people from more countries can enjoy the service. Good luck!

  • How do I register if my country is not listed
    0385 (croatia)
    Please help?

    • Hi Glogi. We’re sorry to say that Taobao hasn’t opened up registration to your country yet, so unfortunately people in Croatia can’t use Taobao. We hope that the service will be extended to your country as soon as possible!

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